Order processing is the process or workflow that occurs after a customer place an order. This starts with confirming the goods are in the warehouse, then picking the item from the inventory and sending it to the sorting area.
The
first stage of any order management process begins
when a customer places an order with HTH Transport Sdn Bhd. The customer will
send the order to HTH Transport Sdn Bhd, the order is made through the DO
(goods delivery record), and the DO states the identity of the customer's
goods.
In
the second stage, HTH Transport Sdn Bhd fulfils their
customer's order. This stage can be split into 2 different steps:
Step
1 - Picking
Fulfilling an order begins with the picking
process, where items are picked from the warehouse. Warehouses are usually
filled with shelves that are each filled with different types of goods, so
warehouse workers need to be able to select items that have been specified in
the customer's DO.
Step
2 – Shipping
After HTH Transport Sdn Bhd selected and packed the right order, the next step is to ship it. Warehouse workers working at the shipping station must ensure that the goods shipped must match the customer's DO.
The
last stage of order management is handling the
after-sales processes. This is where HTH Transport Sdn Bhd follow up with
customers to receive feedback and make sure that they are satisfied with their shipment.
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How does HTH ensure that the goods that come out of the warehouse are the same as the customer's order?
ReplyDeleteThe customer will place an order through the DO, the DO is a record of the delivery of goods, in the DO it will be stated what goods will be issued, the quantity of the goods and the price of the goods. After the goods have been sorted based on the customer's DO, HTH will also issue the same DO as the customer's DO to ensure that the goods that come out are the same as the customer's DO.
DeleteHow HTH charge their service?
ReplyDelete